You will be responsible for the following:
Handle all incoming request from customers on their policies
Take premiums from customers
Return all phone messages promptly
Handle claims inquiries from customers
Provide exceptional customer service
Be outstanding at relationship building
Treat each customer contact as a cross and up-sell opportunity
Ask each customer for referrals and explain our referral program
Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
A General Lines Property & Casualty License-or be willing to obtain
Possess an upbeat, positive, and enthusiastic attitude
Proficiency in multi-task, follow-thru, and follow-up
Confident, self-starter who works well independently.
Prior Customer Service experience.
Driven and goal-oriented individual.
Bilingual, fluent in both English and Spanish is a Must.